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Are there differences in cable customer satisfaction and satellite television customer satisfaction?
According to J.D. Powers and Associates, cable customers reported, on average, cable outages of 3 to 5 percent of the time per year. It ranked cable companies as "good" to "poor" when it comes to customer satisfaction for the last five years.
J.D. Powers and Associates also reported that satellite had power outages 1 percent of the time each year. It ranked satellite companies, Dish Network and DIRECTV, as higher in customer satisfaction compared to cable customers for the last five years of service.
|Jennifer Mathes, Ph.D.|